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Services

BPO Services:

We offer a cost effective, flexible, efficient and highly tailored telemarketing services that entirely focus on delivering exceptional results to meet the objectives of clients. The experienced and fully trained telemarketing professionals carefully monitor your telemarketing projects. Each team member offers your company with the feedback on what people actually want and thus, finely tune your script.

Reports based on the quality and efficiency of service or agreed measurable standards, based on benchmarks or criteria, and is supplied to clients.

The Process:

The effective process of Telemarketing starts with setting of goals/objectives for the telemarketing program followed by the determination of start date and length of telemarketing campaign. Having finalized the action script, we prepare training packages and load campaign records to predictive dialer. The telemarketing staffs are fully trained using the latest effective technologies and thus the live telemarketing campaign gets started. Achieving the set objectives of the telemarketing campaign is ensured and the telemarketing campaign results are finally processed.

The Benefits

• Cost effective investments.
• Working within your company ethos.
• Ability to respond to changing needs
• Designed to specific client requirements.
• Multi channel technology.
• Interactive intelligence platform.
• Quick implementation.
• Custom reports available.
• Remote monitoring for clients.
• Emphasis on quality management.

CANARIES provide Inbound and Outbound Voice based services, Web based and E-mail based services, Back-Office services and services related to Data Processing and Data Analytics. Based on our rich domain understanding and vast experience, CANARIES will provide solutions for

• Banking
• Tele-Communication
• Insurance
• Accounting
• Finance

Canaries is a commercial centre, with back-up facilities. It is a fully servicing outsourced Contact Centre company, committed to providing superior value to our clients. Besides the cost advantage, our services ensure quick and accurate responses to our clients' customers. Through inventive tools, we deliver long-term sustainable benefits to our clients.

Solutions come in different services, in order to meet the diverse needs of individual Clients. Canaries has a complete solution to providing a different service all together. Our existing and prospective clients can make significant savings by using our extensive range of call centre, back office and facility management solutions.

Our contact centre offer businesses a full range of management services to drive sales growth, customer services and back office operations. In addition, we can provide a full IP network to enhance and expand company communications.

Outbound

ITES and Telecom

– Telemarketing lead management
- Research Surveys and Polling telemarketing lead lists
- Customer Satisfaction
- Appointment Scheduling Business Development
- Up Sell/Cross Sell Campaigns
- Customer service management
- Telecom service providers,
- Up selling
- Record verification
- Tele banking
- Continuity sales calls